Frequently Asked Questions (FAQ)

 Q1: What is the purpose of this website?
 This website is designed to help users report and track issues related to non-functioning handpumps in their area.

 Q2: Who can use this website?
 Anyone facing a problem with a handpump in their locality can use this website to register a complaint.

 Q3: Is there any cost for registering a complaint?
 No, registering a complaint on our website is completely free of charge.

Q4: How can I register a complaint?
 You can register a complaint by clicking on the “Register a Complaint” button, filling in the required details (location, issue description, contact information), and submitting the form.

Q5: Do I need to provide any documents while registering a complaint?
 No, you only need to provide basic details such as your location, contact information, and a description of the problem.
Q6: How will I know if my complaint has been received?
 After submitting your complaint, you will receive a Complaint ID to track your complaint’s status.
Q7: How can I check the status of my complaint?
 You can track your complaint by entering your Complaint ID in the “Track Complaint” section of the website.
Q8: How long does it take to resolve a complaint?
 The resolution time depends on the nature of the issue. We aim to resolve most complaints as quickly as possible.
Q9: How will I know when my complaint is resolved?
 Once your complaint is resolved, you will receive an update on the website, and the status will change to “Resolved.”
Q10: What if I face issues while registering a complaint?
 If you face any issues, please use the “Contact Us” section on our website or email us for assistance.
Q11: Can I modify or cancel my complaint after submission?
 Currently, modifications are not allowed, but you can contact support if you need to cancel or update details.
Q12: How can I give feedback on the complaint resolution?
 After your issue is resolved, you can provide feedback through the feedback section on our website.